I help companies build conversational AI, evaluation frameworks, and data pipelines at enterprise scale. Practical knowledge from shipping — not just strategizing.
What I do
Designing and implementing AI‑powered customer experiences that scale. From architecture to deployment, across languages and markets.
Evaluation frameworks, quality assurance pipelines, and validation systems that give you confidence in what your AI is actually doing.
Helping you make the right technical decisions before you build. Model selection, pipeline design, and roadmaps grounded in what works.
Embedding AI into existing business processes so it becomes part of how your team works, not another tool on the side.
The foundation that makes everything else possible. Cloud infrastructure, data pipelines, and analytics on GCP / BigQuery.
Senior AI product leadership on a flexible basis, for teams that need experience without a full‑time hire.
Not every organization needs a full data team. With the right tools and AI‑assisted workflows, one person can cover a lot of ground — from dashboards to predictive models.
Approach
Most of what I know comes from building AI products in production — not from frameworks or certification programs. I've dealt with the messy parts: multi-language edge cases, LLM evaluation at scale, migrating from deterministic to generative systems.
I work best with teams that already have momentum and need someone who can make the technical decisions, build the architecture, and help ship.
Selected work
Led the development and global rollout of a customer-facing chatbot and agent assist tool for a major retailer. Built the performance management system to continuously uncover, prioritize, and act on areas of improvement.
Designed and built an LLM-powered system helping global governmental organizations make data-informed policy decisions.
Led the implementation of an LLM-powered customer service solution for a global retailer, replacing deterministic workflows with generative AI.
Hired and built a high-performing analytics engineering team. Designed the full modern analytics and ML stack, and implemented a decision support system that drove measurable ROI on media investments.
Designed and shipped an end-to-end machine learning solution powering personalized communication at scale for a major telecom.
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